Your customers probably don’t like you as much as you think. Here’s a look at how improving customer service can boost your bottom line.
Granted I am but one person, however, World Soccer Shop and especially The Tile App, have lost my business and I have definitely talked to over 24 people about how bad Tile is.
For the past 3 world cups, judging by my t-shirt collection, I purchased items from WSS. Why did I stop? They did not acknowledge my tweets or mentions. I was tweeting about G. Rossi and mentioned person could buy his jersey from WSS. He RT’d, etc. No nothing from WSS. This past World Cup in Brazil, I asked them question on social media. No reply.
Am I now ‘bad mouthing’ them or am I giving an honest review of why I don’t shop there anymore?
Now to Tile. It has been over a year since I first ordered my 4 tiles. Over a year. That company has had my money for over a year and delivered nothing. If I had loaned them the money and charged them interest a-la a credit card company, they would owe me money now. Instead, they keep pushing the dates out and out and out. The fact that the company gave dates of delivery and has continually pushed them back is what really ticks me off. You don’t tell a paying customer they will have their items by a certain date and then change the date on them, not once, not twice but more than three times.
My vote for worst company of the recent times goes to Tile.
Customer service matters people. Especially if said customer likes to post across the web.
See on entrepreneur.com